Frequently Asked Questions
Orders, Downloads, Delivery
If you have questions related to Ordering, Downloading or Delivery, click here.
Installation
If you have questions or problems relating to Installing a product, click here.
Getting Started
If you have questions relating to the Use of a particular product we suggest you consult the User Guide for the particular product and the tutorials in the PictoColor Learning Center.
Macintosh Retina Display Support
If you see a distorted preview image in an iCorrect plug-in window, it is probably due to a known problem on Macintosh Retina displays. You may want to consider the stand-alone application, iCorrect EditLab ProApp. It is
compatible with Retina displays running macOS versions prior to Catalina, version 10.15.
Otherwise, a workaround is to run Photoshop in low resolution when you want to use the plug-in. To do that, quit Photoshop, then select File->Get Info for the Photoshop application and check the “Open in Low Resolution” checkbox.
Installing plug-ins under macOS, 10.15 Catalina
In Catalina, Apple has locked down more of the system to protect users from potential malware. If you see an alert regarding malware and contacting the developer, Apple will let you proceed, but you’ll need to bypass Catalina’s Gatekeeper.
Here is a link to an Adobe website that describes a workaround (scroll down to the section titled “Plug-ins not found or cannot be verified”):
https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#Knowncompatibilityissues
A few notes of clarification regarding the information you’ll find there:
The “Terminal” application that is referenced is in your Applications/Utilities folder.
The terminal commands that are specified end with the full pathname of the plug-in file. You will need to replace “<plug-in-name>" with the actual name of your iCorrect plug-in.
Any spaces within the pathname must be preceded by backslash “\” characters (including the spaces in the iCorrect plug-in file name).
So, for example, if you are running Photoshop 2020 and have copied the iCorrect Portrait plug-in file into Photoshop 2020’s plug-in folder, you would type this Terminal command:
sudo xattr -r -d com.apple.quarantine /Applications/Adobe\ Photoshop\ 2020/Plug-ins/iCorrect\ Portrait\ 2.0.plugin
More
If you are unable to find the answer to your question in the FAQs, please contact either our Customer Service Center or our Technical Support Group. We do not provide telephone support. If this policy makes you uncomfortable, click here to see what our customers have said about it.
All inquiries must include:
•the product name
•the product platform (Windows or Macintosh)
•the product serial number (e.g. PIC- …)
Orders, Downloads, Delivery
If you have questions related to Ordering, Downloading or Delivery, click here.
Installation
If you have questions or problems relating to Installing a product, click here.
Getting Started
If you have questions relating to the Use of a particular product we suggest you consult the User Guide for the particular product and the tutorials in the PictoColor Learning Center.
Macintosh Retina Display Support
If you see a distorted preview image in an iCorrect plug-in window, it is probably due to a known problem on Macintosh Retina displays. You may want to consider the stand-alone application, iCorrect EditLab ProApp. It is
compatible with Retina displays running macOS versions prior to Catalina, version 10.15.
Otherwise, a workaround is to run Photoshop in low resolution when you want to use the plug-in. To do that, quit Photoshop, then select File->Get Info for the Photoshop application and check the “Open in Low Resolution” checkbox.
Installing plug-ins under macOS, 10.15 Catalina
In Catalina, Apple has locked down more of the system to protect users from potential malware. If you see an alert regarding malware and contacting the developer, Apple will let you proceed, but you’ll need to bypass Catalina’s Gatekeeper.
Here is a link to an Adobe website that describes a workaround (scroll down to the section titled “Plug-ins not found or cannot be verified”):
https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#Knowncompatibilityissues
A few notes of clarification regarding the information you’ll find there:
The “Terminal” application that is referenced is in your Applications/Utilities folder.
The terminal commands that are specified end with the full pathname of the plug-in file. You will need to replace “<plug-in-name>" with the actual name of your iCorrect plug-in.
Any spaces within the pathname must be preceded by backslash “\” characters (including the spaces in the iCorrect plug-in file name).
So, for example, if you are running Photoshop 2020 and have copied the iCorrect Portrait plug-in file into Photoshop 2020’s plug-in folder, you would type this Terminal command:
sudo xattr -r -d com.apple.quarantine /Applications/Adobe\ Photoshop\ 2020/Plug-ins/iCorrect\ Portrait\ 2.0.plugin
More
If you are unable to find the answer to your question in the FAQs, please contact either our Customer Service Center or our Technical Support Group. We do not provide telephone support. If this policy makes you uncomfortable, click here to see what our customers have said about it.
All inquiries must include:
•the product name
•the product platform (Windows or Macintosh)
•the product serial number (e.g. PIC- …)